You’ll be able to tell real support from fake, spot the ad, the app update and the video that aren’t what they claim, and know why a code sent by text message is the weakest lock on your accounts.
Real support rarely messages first
Post a question about a stuck transaction on X, Reddit or Telegram and watch what happens.
Fake support
Within minutes, accounts carrying the wallet’s logo reply offering help. One sends a form. One offers a video call to “fix” it. One asks you to confirm your recovery phrase “to sync the account”.
Real support
You go to the maker’s site, typed by hand, and open a ticket there. The answer may be slow. A scammer’s answer is always fast.
Treat anyone who messages you offering help as a scammer. Genuine companies rarely contact you first about your wallet, and none ever asks for your recovery phrase, your private key, or a screen share.
Some do write first. In October 2026 Keystone, a wallet maker, emailed customers after its breach. So use no link in any message, and go to the company’s site yourself.